Terms of Service — Sylo Fit

Effective Date: October 27, 2026
Last Updated: October 27, 2026

1. Introduction and Acceptance of Terms

Welcome to Sylo Fit.

These Terms of Service ("Terms") govern your access to and use of the Sylo Fit mobile applications, website, connected wearable devices, and related digital services (collectively, the "Services").

Sylo Fit is operated by PT MAESTRO NEXINDO INDONESIA, a company registered in Indonesia ("Company," "Sylo Fit," "we," "us," or "our").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use the Services.

Certain products, features, or services may be subject to additional terms, which will be presented when applicable.

2. Description of Services

Sylo Fit is a digital health, fitness, and wellness platform designed to help users understand their physical activity, monitor wellness indicators, and develop healthier habits.

Depending on device compatibility and feature availability, the Services may include:

Wearable Health Monitoring: Heart rate, heart rate variability (HRV), blood oxygen saturation (SpO2), sleep patterns, and other supported wellness measurements.
Fitness and Activity Tracking: Step counts, walking, running, workout history, distance, pace, and estimated calories burned.
Personalized Wellness Insights: Activity summaries, wellness trends, and personalized recommendations.
Connected Devices: Integration with supported smart bands, fitness devices, and other compatible equipment.
Third-Party Integrations: Optional connections with services such as Strava and other supported fitness platforms.
Account Authentication: Sign-in options through Facebook, Google, Apple, or other supported authentication methods.
AI-Powered Features: Automated wellness summaries and personalized insights based on available user information.
Additional Lifestyle Features: Other wellness, activity, family, or lifestyle functions introduced by Sylo Fit.

Features may vary by device model, operating system, geographic location, software version, and subscription plan.

We may introduce, modify, or discontinue features in accordance with these Terms and applicable law.

3. Eligibility and User Accounts

You must be at least 18 years old to create and independently manage a Sylo Fit account, unless a specific service expressly permits younger users with legally required parental or guardian authorization.

By registering, you agree to:

Provide accurate and current account information.
Maintain the confidentiality of your login credentials.
Notify us of suspected unauthorized access.
Use the Services only for lawful and authorized purposes.
Keep your account information reasonably up to date.

You are responsible for activities conducted through your account to the extent permitted by applicable law.

Sylo Fit may suspend or restrict accounts involved in fraud, security violations, or material breaches of these Terms, subject to applicable legal requirements.

4. Health and Medical Disclaimer

IMPORTANT: SYLO FIT IS A GENERAL WELLNESS AND FITNESS PLATFORM, NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE.

Unless a specific feature is expressly identified as an approved medical function, Sylo Fit products and Services are not medical devices and are not intended to diagnose, treat, cure, monitor for clinical purposes, or prevent diseases or medical conditions.

Health and wellness measurements provided by compatible wearable devices may be estimates and may differ from clinical measurements.

Factors such as device positioning, skin contact, movement, environmental conditions, and sensor limitations may affect measurement accuracy.

You acknowledge that:

Sylo Fit measurements are intended primarily for general wellness and fitness awareness.
Health-related information should not be used as the sole basis for medical decisions.
You should consult qualified healthcare professionals for medical concerns.
You should seek immediate professional medical assistance in an emergency.
You should not disregard professional medical advice based on information provided by Sylo Fit.

Sylo Fit does not guarantee the accuracy, completeness, or medical suitability of wearable measurements or wellness recommendations.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

5. Wearable Devices and Connectivity

Certain Sylo Fit features require compatible wearable devices, Bluetooth connectivity, internet access, or third-party services.

You are responsible for ensuring that your device meets the applicable technical requirements.

Device performance may depend on:

Hardware capabilities and sensor specifications
Battery condition and charging practices
Bluetooth and internet connectivity
Smartphone operating system compatibility
Device firmware and application versions
Availability of third-party infrastructure

Sylo Fit does not guarantee uninterrupted connectivity or continuous synchronization.

Hardware warranty, repair, replacement, and after-sales service are governed by the applicable product warranty terms and mandatory consumer protection laws.

6. Data Accuracy and Activity Tracking

Fitness and wellness information displayed by Sylo Fit may include estimates derived from sensor readings, algorithms, and user-provided information.

Examples include:

Estimated calorie expenditure
Sleep quality scores
Activity intensity
Fitness trends
Recovery or readiness indicators, where available
AI-generated wellness recommendations

These values may vary based on individual characteristics, device limitations, and calculation methods.

Users should interpret such information as general guidance rather than guaranteed outcomes.

7. Third-Party Authentication

Sylo Fit may support account registration and authentication through third-party identity providers, including:

Facebook Login
Google Sign-In
Sign in with Apple

By choosing these authentication methods, you authorize Sylo Fit to receive the account information permitted by you and made available by the relevant provider.

Your use of third-party authentication services is also subject to their respective terms and privacy policies.

Sylo Fit is not responsible for the independent operation or availability of third-party identity providers.

We may offer alternative authentication methods where technically feasible.

8. Third-Party Integrations

Sylo Fit may allow users to connect their accounts with third-party services, including Strava and other supported fitness or wellness platforms.

By enabling an integration, you authorize the relevant exchange of information within the permissions you grant.

You understand that:

Data synchronization depends on third-party API availability and permissions.
Some activity information may not synchronize immediately.
Supported data fields and features may change.
Disconnecting an integration may stop future synchronization but may not automatically delete previously transferred information.

Third-party platforms operate under their own terms of service and privacy policies.

Users may manage supported integrations through the relevant account settings or third-party platforms.

9. Artificial Intelligence and Automated Insights

Sylo Fit may provide AI-powered insights, wellness summaries, fitness suggestions, and personalized recommendations.

These features may use automated analysis of activity history, wearable measurements, and user-provided information.

AI-generated outputs may contain errors, inaccuracies, or incomplete interpretations.

You agree that:

AI-generated insights are provided for informational and general wellness purposes.
They do not constitute medical diagnoses or professional medical advice.
You remain responsible for evaluating recommendations before acting on them.
Personalized suggestions do not guarantee specific health or fitness outcomes.

We may improve, modify, or replace AI-related features over time.

Personal information used for AI processing will be handled in accordance with our Privacy Policy and applicable law.

10. Privacy and Personal Data Protection

Your privacy is important to us.

Our collection, use, storage, sharing, and protection of personal information are described in the Sylo Fit Privacy Policy.

Privacy Policy: https://www.sylo.co.id/sylofit/privacy-policy

Where applicable, we process personal data in accordance with Indonesia's Law No. 27 of 2022 concerning Personal Data Protection and other applicable regulations.

By using the Services, you acknowledge that you have been provided with access to our Privacy Policy.

Where consent is legally required, we will request it separately and appropriately.

11. User Responsibilities and Acceptable Use

You agree not to:

Use the Services for unlawful, fraudulent, or unauthorized activities.
Attempt to gain unauthorized access to Sylo Fit systems or other users' accounts.
Reverse engineer or interfere with the Services except where permitted by law.
Distribute malware or malicious code.
Misrepresent your identity or impersonate another person.
Collect other users' personal information without authorization.
Interfere with the security, integrity, or availability of the Services.
Use the Services in ways that violate applicable laws or third-party rights.

We may investigate suspected violations and take reasonable action, including account restrictions, where permitted by law.

12. Intellectual Property Rights

The Sylo Fit name, trademarks, logos, software, interfaces, designs, documentation, and other proprietary materials are owned by the Company or its respective licensors.

Except as expressly permitted, you may not copy, reproduce, distribute, modify, or commercially exploit protected materials without prior authorization.

Subject to compliance with these Terms, Sylo Fit grants you a limited, non-exclusive, non-transferable, revocable license to use the application for personal, non-commercial purposes.

This license does not transfer ownership of intellectual property rights.

13. Subscription and Paid Services

Certain Sylo Fit features may be offered through free access, paid subscriptions, premium memberships, or additional purchases.

Where paid services are introduced, we will disclose applicable pricing, billing periods, renewal conditions, and cancellation terms before purchase.

Purchases processed through the Apple App Store or Google Play may also be subject to the applicable platform's billing and refund policies.

Any automatic renewal will be disclosed and implemented in accordance with applicable laws and platform requirements.

Users will be able to manage eligible subscriptions through the relevant purchasing platform or other supported account management methods.

14. Service Availability and Updates

We aim to provide reliable and continuously improving Services.

However, availability may be affected by:

Scheduled maintenance
Software or firmware updates
Network interruptions
Third-party service outages
Hardware compatibility limitations
Security incidents or technical failures
Circumstances beyond our reasonable control

We may update the application or connected device firmware to improve performance, security, or functionality.

Some updates may be necessary to continue using particular features.

Where required, we will provide appropriate notice of material changes.

15. Account Suspension and Termination

You may stop using Sylo Fit at any time.

You may also request account deletion in accordance with our Privacy Policy and available account management procedures.

We may suspend or terminate access where reasonably necessary to:

Address material violations of these Terms
Prevent fraud or unauthorized activity
Protect users or platform security
Comply with applicable legal obligations

Where appropriate and legally required, we will provide notice and an opportunity to resolve the issue.

Termination does not automatically eliminate legal obligations or rights that arose before termination.

16. Account and Data Deletion

Users may request deletion of their Sylo Fit accounts and associated personal information.

To request deletion, contact:

sylo@maestro-nexindo.id

Subject: "Sylo Fit Account Deletion Request"

Additional instructions will be made available at:

https://www.sylo.co.id/sylofit/data-deletion

We will process verified requests in accordance with applicable data protection laws.

Certain information may be retained where legally required or otherwise permitted.

Uninstalling the Sylo Fit application does not automatically delete your account or information stored in associated systems.

17. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the Services are provided on an "as available" basis, subject to any express warranties and mandatory consumer rights.

We do not guarantee uninterrupted operation, error-free performance, or particular fitness or wellness outcomes.

To the extent legally permitted, the Company is not responsible for losses resulting solely from:

Unauthorized use of an account caused by circumstances outside our reasonable control
Inaccurate information provided by users
Independent failures of third-party services
Use of wearable measurements contrary to provided safety guidance
Service interruptions beyond our reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer rights, liability for intentional misconduct, or other non-excludable obligations.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses directly arising from your unlawful use of the Services or material violation of these Terms.

Any indemnification obligation will be subject to applicable legal limitations and will not diminish mandatory consumer protections.

19. Changes to These Terms

We may update these Terms to reflect changes in our Services, technology, business practices, or applicable legal requirements.

When material changes occur, we will provide appropriate notice through the application, website, or other available communication channels.

Where required by law, we will obtain renewed acceptance before the updated Terms become effective.

The latest version will be available on our official website.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia.

If a dispute arises concerning the Services, the parties should first attempt to resolve it through good-faith communication.

If an amicable resolution cannot be reached, the dispute may be addressed through the competent courts or other dispute resolution mechanisms available under applicable Indonesian law.

Nothing in this section limits mandatory consumer protection rights or legally available remedies.

21. Contact Information

For questions, complaints, or inquiries regarding these Terms, please contact:

Sylo Fit — Customer Support

Legal Entity: PT MAESTRO NEXINDO INDONESIA
Website: https://www.sylo.co.id
Email: sylo@maestro-nexindo.id
Registered Address: Komplek Ruko Botany Hills Fatmawati City Center Unit Diamond No. 57 - 58, Kel. Cilandak Barat, Kec. Cilandak, Kota Administrasi Jakarta Selatan, 12430, DKI Jakarta
Country: Indonesia