Effective Date: October 27, 2026
Last Updated: October 27, 2026
1. Introduction
At Sylo Fit, we respect your privacy and your right to control your personal information.
This page explains how you can request the deletion of your Sylo Fit account and associated personal data, including health and wellness information collected through connected wearable devices.
Sylo Fit is operated by PT MAESTRO NEXINDO INDONESIA, a company registered in Indonesia.
We handle personal data deletion requests in accordance with applicable data protection laws, including Indonesia's Law No. 27 of 2022 concerning Personal Data Protection.
2. How to Delete Your Sylo Fit Account
You can request deletion of your Sylo Fit account and associated personal information using the following method.
Option 1 — Delete Your Account Through the Sylo Fit App
Available when the in-app account deletion feature is enabled.
- Open the Sylo Fit application.
- Sign in to your account.
- Navigate to Profile → Settings → Account Management.
- Select Delete Account.
- Review the information about account and data deletion.
- Confirm your request and complete any required identity verification.
Once your request is submitted, Sylo Fit will process it in accordance with applicable law.
Important: This option is available only in application versions that support in-app account deletion.
Option 2 — Request Account Deletion by Email
You may also submit a deletion request directly to our privacy support team.
Email: sylo@maestro-nexindo.id
Subject: Sylo Fit Account Deletion Request
Please include:
- The email address registered with your Sylo Fit account
- Your request to permanently delete your account and associated personal information
For security purposes, we may ask you to verify your identity before processing the request.
Please do not include passwords, authentication codes, or sensitive health information in your email.
3. What Information Will Be Deleted?
Following verification and subject to applicable legal retention requirements, account deletion will cover personal information associated with your Sylo Fit account, including:
| Data Category | Deletion Scope |
|---|---|
| Account Information | Name, email address, profile details, and account identifiers |
| Health and Wellness Data | Heart rate, HRV, SpO2, sleep measurements, and other stored wellness records |
| Fitness and Activity Data | Steps, workouts, activity history, and stored exercise records |
| Location Information | Stored GPS routes and location history associated with the account |
| Wearable Device Information | Device associations and identifiers linked to your account |
| Third-Party Login Data | Stored Facebook, Google, or Apple authentication associations |
| AI Wellness Insights | Stored personalized insights and related account-specific analysis |
| Preferences and Settings | Personal settings and preferences linked to your account |
Certain information may be retained where required or permitted by applicable law, including records necessary for legal compliance, fraud prevention, security, or dispute resolution.
Any retained information will be protected and deleted or anonymized when the applicable retention period expires.
4. Facebook Login — Data Deletion Instructions
If you registered or signed in to Sylo Fit using Facebook, you can remove Sylo Fit's access from your Facebook account.
Step 1 — Remove Sylo Fit from Facebook
- Open Facebook.
- Navigate to Settings & Privacy → Settings.
- Find Apps and Websites.
- Locate Sylo Fit.
- Select Remove and confirm.
Facebook's menu labels may vary depending on the platform and application version.
Step 2 — Request Deletion of Your Sylo Fit Data
Removing Sylo Fit from Facebook does not automatically delete your Sylo Fit account or previously stored personal information.
To request deletion of your Sylo Fit account and associated data, follow the account deletion instructions in Section 2 or contact:
Subject: Facebook Login — Sylo Fit Data Deletion Request
We will verify and process your request in accordance with applicable law.
5. Google and Apple Login — Data Deletion
If you registered using Google Sign-In or Sign in with Apple, you may revoke Sylo Fit's access through the relevant account settings.
Revoking third-party access does not necessarily delete personal information already stored by Sylo Fit.
To request complete deletion of your Sylo Fit account and associated information, follow the account deletion procedure described in Section 2.
6. Connected Wearable Devices and Third-Party Services
Deleting your Sylo Fit account will initiate deletion of the personal information controlled by Sylo Fit, subject to applicable retention requirements.
However, certain data may also be stored independently by wearable manufacturers or connected third-party platforms.
For example:
- Wearable Device Providers: Data may be retained in the manufacturer's own systems according to its privacy policy and data processing role.
- Strava: Activities previously synchronized to your Strava account may remain in Strava unless separately deleted through Strava.
- Google, Facebook, and Apple: Information maintained independently by these providers is governed by their respective policies.
Where Sylo Fit acts as the controller of information processed by a service provider on its behalf, we will take appropriate steps to ensure deletion requests are handled in accordance with applicable law and contractual arrangements.
7. Data Deletion Processing Time
We will process verified deletion requests without undue delay and within the time limits required by applicable law.
The time required may depend on identity verification, the categories of information involved, technical processing requirements, and applicable legal retention obligations.
We will inform you when your request has been completed or if additional information is reasonably necessary.
Where legally required, we will also explain any information that cannot immediately be deleted and the applicable reason for retention.
8. Important Information Before Deleting Your Account
Please be aware that:
- Account deletion may be permanent and irreversible.
- Your saved health and fitness history may no longer be recoverable.
- Connected wearable devices may need to be paired with a new account.
- Deleting your account may remove access to personalized wellness insights.
- Uninstalling the application does not automatically delete your account.
- Disconnecting Facebook, Google, Apple, or Strava does not automatically delete your Sylo Fit account.
- Deleting a Sylo Fit account does not automatically cancel subscriptions managed through Apple or Google.
We recommend reviewing any information you wish to retain before requesting deletion.
9. Your Data Protection Rights
In addition to requesting deletion, you may have rights under applicable data protection laws to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent where applicable
- Request restriction or termination of certain processing
- Obtain copies of personal information
- Request data portability where applicable
For more information, please refer to our Privacy Policy.
Privacy Policy: https://www.sylo.co.id/sylofit/privacy-policy
10. Contact Us
If you have questions about account deletion, personal data protection, or your privacy rights, please contact:
Sylo Fit — Privacy Support
Legal Entity: PT MAESTRO NEXINDO INDONESIA
Website: https://www.sylo.co.id
Email: sylo@maestro-nexindo.id
Registered Address: Komplek Ruko Botany Hills Fatmawati City Center Unit Diamond No. 57 - 58, Kel. Cilandak Barat, Kec. Cilandak, Kota Administrasi Jakarta Selatan, 12430, DKI Jakarta
Country: Indonesia
For other information, please visit:
Privacy Policy: https://www.sylo.co.id/sylofit/privacy-policy
Terms of Service: https://www.sylo.co.id/sylofit/terms-of-service
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