Privacy Policy

Effective Date: October 27, 2026
Last Updated: October 27, 2026

1. Introduction

Welcome to Sylo Fit.

Sylo Fit ("Sylo Fit," "we," "us," or "our") is a smart health and fitness platform designed to help users understand their wellness, monitor physical activity, and build healthier lifestyles through wearable technology and personalized insights.

Sylo Fit is operated by PT MAESTRO NEXINDO INDONESIA, a company registered in Indonesia ("Company").

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including Indonesia's Law No. 27 of 2022 concerning Personal Data Protection.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our mobile applications, connected wearable devices, website, and related services (collectively, the "Services").

By using the Services, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal data.

2. Information We Collect

Depending on the features you use, we may collect the following categories of information.

2.1 Personal and Account Information

• Full name and display name
• Email address
• Phone number
• Date of birth and age
• Gender, where provided
• Profile photograph
• Account identifiers and authentication information
• User preferences and application settings

2.2 Health and Wellness Information

When you connect compatible wearable devices or manually provide information, Sylo Fit may process:

• Heart rate and resting heart rate
• Heart rate variability (HRV)
• Blood oxygen saturation (SpO2)
• Sleep duration, patterns, and quality
• Daily step counts
• Physical activity and exercise records
• Calories burned and estimated energy expenditure
• Fitness trends and performance metrics
• Weight, body measurements, and other wellness information you choose to provide

Additional health-related measurements may become available as Sylo Fit introduces new compatible devices and features.

Health information is treated as sensitive personal information and is subject to additional safeguards and applicable consent requirements.

2.3 Location and Activity Information

With your permission, Sylo Fit may collect location information to support features such as:

• Walking and running activity tracking
• Workout route visualization
• Distance and pace calculations
• Location-based fitness features

Location permissions can be managed through your device settings.

2.4 Device and Technical Information

We may collect technical information necessary to operate and secure the Services, including:

• Device model and operating system
• Application version
• Wearable device identifiers
• Bluetooth connection information
• IP address and network information
• Diagnostic logs and crash reports
• Device connectivity and synchronization status

2.5 Third-Party Authentication Information

Sylo Fit may allow users to register or sign in through third-party authentication providers, including:

• Facebook Login
• Google Sign-In
• Sign in with Apple

When you use these services, we may receive information authorized by you and made available by the provider, such as your name, email address, profile picture, or provider-specific account identifier.

We use this information to authenticate your identity, create or link your Sylo Fit account, and provide account-related services.

We do not receive or store your Facebook, Google, or Apple account password.

3. How We Use Your Information

We process personal information for the following purposes:

1. Account Management: Creating, authenticating, maintaining, and securing user accounts.
2. Health and Fitness Monitoring: Displaying and analyzing information collected from connected wearable devices.
3. Personalized Insights: Providing wellness summaries, fitness recommendations, and activity trends.
4. Device Synchronization: Connecting wearable devices and maintaining synchronized activity records.
5. Third-Party Integrations: Enabling integrations requested and authorized by users.
6. Customer Support: Responding to inquiries and troubleshooting technical issues.
7. Service Improvement: Improving application functionality, reliability, and user experience.
8. Security and Compliance: Detecting unauthorized activity and complying with applicable legal obligations.

We will not use sensitive health information for unrelated advertising purposes without a valid legal basis and any consent required by applicable law.

4. Wearable Device and Health Data

Sylo Fit supports compatible wearable devices that collect health and activity measurements.

Depending on the device and its technical architecture, information may be transmitted through the wearable manufacturer's application, cloud infrastructure, or authorized integration services before being made available to Sylo Fit.

We seek to limit the information collected and processed to what is necessary for the relevant features.

Users may disconnect supported wearable devices or withdraw applicable permissions through available account or device settings.

Some features may become unavailable when required data access is disabled.

Important Medical Disclaimer: Sylo Fit is designed for general wellness, fitness tracking, and informational purposes. Unless a particular feature is expressly identified as an approved medical function, the Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Users should consult qualified healthcare professionals for medical advice.

5. Third-Party Services and Integrations

Sylo Fit may integrate with third-party platforms, including:

Facebook Login: Used to authenticate users and obtain authorized basic profile information.

Google Sign-In: Used for account authentication and management.

Sign in with Apple: Used to provide secure authentication for Apple device users.

Strava: With user authorization, Sylo Fit may exchange supported fitness activity information with Strava to enable activity synchronization. The data exchanged will depend on the permissions granted and the features implemented.

Google Maps Platform: May be used to display maps, visualize routes, and support location-based activities.

Wearable Technology Providers: May process device measurements and synchronization information needed to operate connected wearable features.

Each third-party provider may maintain its own privacy policy and data processing practices.

We encourage users to review the privacy policies of these services before connecting their accounts.

6. Artificial Intelligence and Personalized Insights

Sylo Fit may use automated analytics and artificial intelligence to generate personalized health and fitness insights.

Such features may analyze relevant wellness measurements, activity history, and user-provided preferences.

AI-generated information is intended to support general wellness awareness and should not replace professional medical judgment.

Where external AI service providers are used, we will apply appropriate contractual, technical, and organizational safeguards to protect personal information.

We will provide additional disclosures and obtain consent where required for specific AI processing activities.

7. Legal Basis for Processing

Depending on the nature of the information and applicable law, we may process personal information based on:

• Your valid consent, including explicit consent where required
• Performance of our contractual obligations
• Compliance with applicable legal obligations
• Protection of vital interests where legally permitted
• Legitimate interests that do not override your fundamental rights

We will identify and apply the appropriate legal basis for each relevant processing activity.

8. Sharing and Disclosure of Information

We may share limited personal information with:

• Authorized wearable technology providers
• Cloud hosting and infrastructure providers
• Authentication service providers
• Technical support and application development partners
• Authorized third-party integrations selected by users
• Government authorities where disclosure is legally required

We require service providers processing personal information on our behalf to maintain appropriate confidentiality and security safeguards.

We do not sell users' personal health information to advertisers or data brokers.

We will not disclose identifiable health information for third-party advertising without a valid legal basis and any consent required by law.

9. Data Security

We are committed to implementing reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Encryption during data transmission
• Access controls and authentication mechanisms
• Restricted access to sensitive information
• Security monitoring and vulnerability management
• Secure infrastructure and data handling procedures

Although we take reasonable precautions, no electronic system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods depend on the type of information, the purposes of processing, applicable legal requirements, and user account status.

When information is no longer required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

Certain records may be retained where necessary to meet legal obligations, resolve disputes, or protect legitimate rights.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw previously granted consent
• Request restriction or termination of certain processing activities
• Obtain copies of your information
• Request data portability where applicable
• Object to certain automated decisions or profiling

You may exercise these rights by contacting us through the privacy contact information provided below.

We may request reasonable verification of your identity before processing a request.

12. Account and Data Deletion

Users may request deletion of their Sylo Fit accounts and associated personal information.

To submit a deletion request:

1. Contact us at sylo@maestro-nexindo.id.
2. Use the subject line "Sylo Fit Account Deletion Request".
3. Provide the email address associated with your Sylo Fit account.
4. Complete any necessary identity verification.

After verification, we will process the request in accordance with applicable laws and notify you of the outcome.

Certain information may be retained where required or permitted by law.

Users who signed in using Facebook may also remove Sylo Fit's access through their Facebook account settings. Removing access does not necessarily delete the Sylo Fit account or information already held by Sylo Fit.

For additional instructions, visit:

https://www.sylo.co.id/sylofit/data-deletion

13. Children's Privacy

Sylo Fit is intended for users aged 18 years and older unless a specific service expressly supports younger users with appropriate safeguards.

We do not knowingly collect children's personal information without the authorization required by applicable law.

If we become aware that children's information has been collected improperly, we will take appropriate steps to address the issue.

14. International Data Transfers

Some service providers, wearable manufacturers, and technology partners may operate infrastructure outside Indonesia.

Where personal information is transferred internationally, we will apply safeguards and comply with applicable Indonesian data protection requirements.

Such transfers will be limited to legitimate processing purposes and subject to appropriate security and contractual protections.

15. Cookies and Similar Technologies

Our website and Services may use cookies, local storage, or similar technologies to maintain sessions, improve functionality, remember preferences, and support security.

Where required by law, we will obtain consent for non-essential tracking technologies.

Users may manage certain tracking preferences through browser or device settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations.

When material changes occur, we will provide appropriate notice through our website, application, or other communication channels.

The updated policy will indicate its effective date.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your personal data rights, please contact:

Sylo Fit — Privacy Support

Legal Entity: PT MAESTRO NEXINDO INDONESIA
Website: https://www.sylo.co.id
Email: sylo@maestro-nexindo.id
Registered Address: Komplek Ruko Botany Hills Fatmawati City Center Unit Diamond No. 57 - 58, Kel. Cilandak Barat, Kec. Cilandak, Kota Administrasi Jakarta Selatan, 12430, DKI Jakarta
Country: Indonesia

We will review and respond to privacy-related requests in accordance with applicable law.

© 2026 Sylo Fit. All rights reserved.